Customer Service Manager - Service Centre - Temporary

Description

Belonging to Air Canada means belonging to a Canadian icon; Air Canada was recently named Best Airline in North America. Launch your career by joining our innovative and diverse team at the forefront of passenger air travel.

Our experienced Customer Service Managers take their leadership role seriously by helping Sales and Customer Service agents develop their full potential to deliver superior customer service. They have excellent interpersonal skills and leadership ability, as they must coach and motivate a frontline team to provide exceptional customer service for Air Canada worldwide. They adapt quickly to change and lead by example, demonstrating a positive, motivating, customer-focused attitude while showing excellent problem-solving skills and the ability to multitask.

Responsibilities

• Coach staff to meet and exceed team productivity and service objectives.
• Train on intangible skills so employees demonstrate...