Customer Service Manager (Retention)

Goals Of The Position

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

Main Responsibilities

• Ensure customer orientation and productivity of employees and react accordingly when needed.


• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.


• Main contact for work-related needs of employees.


• Assist in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.


• Submit team performance reports and address performance problems through correctiv...