Found Description
Job Description
Insurance Health & Wellness
HMO
Work setup & shift: Onsite | Day Shift
Description
- Oversee and manage the customer service team to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Monitor key performance indicators (KPIs) to evaluate team performance and efficiency.
- Handle escalated customer inquiries and complaints with professionalism and empathy.
- Provide training and coaching to team members to improve service skills.
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or related field
- Experience Level: 3-5 years of experience in customer service management
- Skills and Competencies: Excellent communication and interpersonal skills
- Skills and Competencies: Strong...