Customer Service Manager Mx

As a **Credit Reporting Associate (Operational Compliance)**at Concord Servicing, you will investigate and resolve credit report disputes submitted by consumers, ensure compliance with the Fair Credit Reporting Act (FCRA) by thoroughly reviewing credit information, verifying accuracy, and addressing any discrepancies or potential errors related to a person's credit history.The **Credit Reporting Associate** will communicate directly with consumers to understand their concerns and may handle cases involving alleged identity theft or fraud.As a **Customer Service Manager** for our Mexico (MX) operations, you will be responsible for overseeing the execution of customer service strategies and ensuring high levels of customer satisfaction within our service framework.Your role will encompass managing a diverse team, streamlining processes, and fostering an environment that promotes excellence in customer engagement.
**Key Responsibilities**:- Develop and implement effective customer ...