Customer Service Manager - Financial Services

The Company...
Terrific opportunity to join a respected firm that has been expanding its customer base since 1980. With a solid reputation for buying and selling investment options and a passion for exceptional customer service, a gap exists for an experienced manager to lead a friendly, welcoming team through the next phase of business growth.

The Job...
As Customer Service Manager reporting to the Operations Manager you will be responsible for:

• Leading, coaching and developing the customer service team to deliver outstanding face to face service
• Overseeing daily cash transactions and ensuring operational excellence
• Managing team performance, rosters and workflow to maintain service standards
• Ensuring compliance with all applicable regulations and company policies
• Driving continuous improvement initiatives and identifying training needs
• Handling escalated custo...