Found Description
**Key Responsibilities/Team Leadership & Performance Management**
- Lead, coach, and manage a team of **6-10 mortgage modification processors**.
- Set clear performance goals and metrics for team members, ensuring accountability.
- Conduct regular one-on-one meetings, performance reviews, and skills development sessions.
- Resolve escalated client and lender issues in a timely, professional manner.
**Workflow Oversight & Compliance**
- Manage the full loan modification process from client intake to final approval, ensuring accuracy and adherence to investor, lender, and regulatory requirements.
- Monitor workloads, deadlines, and productivity to ensure **service-level agreements (SLAs)** are met.
- Maintain compliance with **federal, state, and CFPB guidelines** applicable to foreclosure defense and mortgage assistance.
- Review and approve final packages before submission to lenders.
**Client Experience Management**
- Serve as a point of escalation for...
- Lead, coach, and manage a team of **6-10 mortgage modification processors**.
- Set clear performance goals and metrics for team members, ensuring accountability.
- Conduct regular one-on-one meetings, performance reviews, and skills development sessions.
- Resolve escalated client and lender issues in a timely, professional manner.
**Workflow Oversight & Compliance**
- Manage the full loan modification process from client intake to final approval, ensuring accuracy and adherence to investor, lender, and regulatory requirements.
- Monitor workloads, deadlines, and productivity to ensure **service-level agreements (SLAs)** are met.
- Maintain compliance with **federal, state, and CFPB guidelines** applicable to foreclosure defense and mortgage assistance.
- Review and approve final packages before submission to lenders.
**Client Experience Management**
- Serve as a point of escalation for...