Found Description
Lead customer success as a Customer Service Manager at GE's Steam Power Americas in the power generation industry. Drive excellence in service execution, project management, and customer satisfaction.
In this pivotal role, the Customer Service Manager is responsible for managing outages and projects for steam turbines and generators, ensuring alignment with quality, safety, profitability, and customer needs. You'll oversee project estimations, contract negotiations, and the overall P&L for your portfolio, while also leveraging your field engineering expertise.
Key Responsibilities:
• Act as primary customer contact and support resource
• Manage customer portfolio P&L and account growth
• Plan and execute outage scopes with oversight
• Collaborate with internal teams for project execution
• Negotiate concessions balancing customer and financial needs
Requirements:
• Bachelor's or high school diploma with experience
• Minimum of five years in a customer-faci...
In this pivotal role, the Customer Service Manager is responsible for managing outages and projects for steam turbines and generators, ensuring alignment with quality, safety, profitability, and customer needs. You'll oversee project estimations, contract negotiations, and the overall P&L for your portfolio, while also leveraging your field engineering expertise.
Key Responsibilities:
• Act as primary customer contact and support resource
• Manage customer portfolio P&L and account growth
• Plan and execute outage scopes with oversight
• Collaborate with internal teams for project execution
• Negotiate concessions balancing customer and financial needs
Requirements:
• Bachelor's or high school diploma with experience
• Minimum of five years in a customer-faci...