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Customer Service Manager (5 days | Freight Forwarding | Logistics)

ea recruitment pte. ltd.

singapore, singapore, Singapore Full-time June 27, 2026

Found Description

Compensation and Working Conditions
  • Basic $ 4000 - $4800 + Variable Bonus
  • Excellent Welfare and Benefits + Career Progression
  • Working location: Changi
  • Working Days: Monday – Friday
  • Working Hours: 9am – 6pm
Job Responsibilities
  • Improve customer service experience, create, engaged customers and facilitate department growth.
  • Negotiate best rates with airlines and agents for interest of company.
  • Negotiate best offer to client in interest of company.
  • Take control of customer’s issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused towards that mission.
  • Develop service procedures, policies and standards.
  • Keep meticulous records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports. <...

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