Customer Service

Customer Service II Job Description

Responsibilities

• Order Management – process all orders efficiently, accurately and in line with policies and procedures.
• Run and follow up on various control reports to ensure that the order to payment process is fulfilled.
• Complaint Management – handle and close customer complaints on time, collaborate with other functions to close complaints.
• Customer Management – handle all incoming telephone calls and emails dealing with customer needs, build relationships with key customers.
• Sales Support – act as a point of reference for the Sales Teams for all issues relating to the order process and distribution, communicate with Sales Account Managers (by email/phone) enabling complete visibility of key customer issues.
• Attend relevant meetings to identify ways to improve the service offered to both internal and external customers and to communicate Customer Service KPIs and strategy.