Customer Service & Logistics Manager SEA

Customer Service & Logistics Manager SEA - Johor Bahru, Malaysia

We are seeking an experienced professional to lead customer service and logistics across Southeast Asia. The role focuses on ensuring high service quality, efficient operations, and strong stakeholder relationships.

Responsibilities

• Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention.
• Lead and coach local Customer Care teams, managing workflow processes and conducting performance reviews.
• Handle escalated customer complaints regarding delivery times or product quality, providing prompt and satisfactory solutions.
• Act as the primary liaison between regional clients, sales teams, and supply chain departments to optimize the end‑to‑end shipping experience.
• Oversee storage, transportation, and distribution of goods efficiently to minimize costs and meet deadlines.
• Manage and negotiate ...