Customer Service Level Management Analyst Ii

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build _a sustainable economy_ where everyone can prosper.
We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
Title and Summary
Customer Service Level Management Analyst II
Job Description Summary
The Customer Technical Services team of MC's main objective is to ensure compliance with the SLA's service levels agreed with our customers as well as achieve high levels of satisfaction over the entire service life cycle by getting involved and contributing in processes that can range from the design of new solutions, going through tasks related to the operati...