Found Description
Job Purpose
Provide outstanding customer service and order management support, acting as the main point of contact for customers, sales teams, and distributors from initial inquiry through to order delivery. Ensure a seamless customer experience by coordinating quotations, documentation, order processing, logistics, and export activities.
Key Responsibilities
- Manage daily communication with customers, sales teams, and agents regarding inquiries, orders, projects, claims, and product documentation.
- Prepare quotations, proforma invoices, and customer documentation.
- Coordinate sample requests and technical information with internal departments.
- Maintain customer, pricing, contract, and product data in SAP.
- Process customer orders, issue order confirmations, and monitor deliveries.
- Coordinate transport and export logistics, including road, sea, and air shipments.
- Prepare export and customs documentati...