Customer Service - German Market – Madrid

Job Overview:
Are you passionate about financial services, digital banking, and investment products? Join the world's most successful BPO organization and a global leader in banking customer experience in vibrant Madrid, Spain! In this prestigious, customer-centric role, you will interact with high-level clients of one of Europe's leading digital banks, providing premium support, account management, and introducing innovative, high-return savings and investment products to the German market.
What You Will Do:
Deliver exceptional customer service to banking clients via phone, email, WhatsApp, and live chat channels.
Assist customers with core banking issues, including account openings, password locks, transfers, and general inquiries.
Manage back-office administrative tasks, ensuring thorough follow-up and tracking of any platform anomalies.
Educate clients on available banking and investment options, ensuring full compliance with internal and external transparen...