Customer Service for Travel Account

We are looking for a dedicated and customer‑focused Customer Service Representative to join our thriving operations in Cebu Central Visayas. This full‑time role will provide exceptional support to our valued travel clients, ensuring their queries and needs are handled promptly and professionally.

What you’ll be doing

• Respond to inbound customer inquiries via phone, email and chat, providing accurate and helpful information.
• Troubleshoot and resolve customer issues in a timely manner, going above and beyond to deliver exceptional service.
• Update customer records and maintain detailed documentation of all interactions.
• Identify opportunities to enhance the customer experience and provide feedback to the management team.
• Collaborate with cross‑functional teams to ensure seamless service delivery.
• Adhere to all company policies, procedures and quality standards.

What we’re looking for