Customer Service For The Manufacturing Industry (Tijuana)

Customer Service Representative
What you'll do
Meet with new accounts in the onboarding process and start an ongoing working relationship
Provide white glove service to assigned clients
Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
Determine the quickest, most effective ways to answer a client's or customer's questions
Effectively direct, coordinate, and follow‐up unresolved issues with different departments if needed
Monitor account activity such as orders, inventory, shipping, and more
Order processing/mangement
Account follow‐up
What you'll need
Experience in the customer service field
Ability to learn software systems
Strong empathy for merchants and a passion for revenue and growth
Strong attention to detail and ...