Customer Service for Telco Account

Join our dynamic customer service team in Davao City. As part of our full-time team, you will be providing exceptional support to our Telco clients, delivering an outstanding experience to their customers. This is an exciting opportunity to build your career in the fast-paced world of customer service and telecommunications.

What you'll be doing

• Handle inbound customer calls and inquiries with professionalism and empathy
• Promptly address and resolve customer issues and complaints
• Provide up-to-date product and service information to customers
• Accurately document customer interactions and follow internal processes
• Collaborate with team members to share best practices and improve processes
• Continuously seek opportunities to enhance the customer experience

What we're looking for

• Previous experience in a call centre or customer service environment, preferably in the telecommunica...