Customer Service Expert

Customer Service Expert – Barcelona

As a Customer Service Expert, you will play a vital role in delivering exceptional customer experiences by managing the end-to-end order fulfillment cycle. Acting as a key interface between customers, sales, and internal teams, you will ensure seamless order processing, proactive issue resolution, and optimized delivery performance. This role offers the opportunity to contribute directly to customer satisfaction and operational excellence while collaborating across functions in a fast-paced, global environment.

Responsibilities

• Manage the full order lifecycle, from order entry and processing to invoicing and delivery, ensuring accuracy and timeliness across all channels (email, EDI, etc.)
• Coordinate order fulfillment, shipment, and dispatch with plants, warehouses, logistics partners, and production planning teams
• Act as the primary point of contact for customers, handling order changes, inquiries...