Customer Service Experience Specialist at Aviso

Elevate customer care at Aviso as a Customer Service Experience Specialist in our Contact Centre. Bring your commitment to exceptional service and innovative problem-solving to support clients effectively.
This position is a rewarding service-focused role that emphasizes delivering high-quality customer experiences. As an integral member of the Contact Centre team, you will engage with customers via various channels, answering inquiries and resolving issues with empathy. Your goal is to ensure each interaction feels personalized and meets our high standards for service.
Key Responsibilities:
• Respond to customer inquiries through phone, email, or chat
• Deliver exceptional service with a personal touch
• Resolve complaints with deep empathy and solution-focused strategies
• Proactively suggest improvements for processes
• Comply with departmental policies and procedures
Requirements:
• Minimum of one year in a customer service role
• Proven track record a...