Customer Service Executive (WEST)

We are looking for a proactive and customer‑focused Customer Service Executive to join our team. This role involves managing customer inquiries, processing orders, and supporting sales operations to ensure smooth and efficient service delivery.

• Respond promptly and professionally to customer inquiries via phone and email.
• Provide accurate product information, quotations, and updates on order status.
• Process sales orders and coordinate with the logistics or warehouse teams to ensure timely delivery.
• Address and resolve customer complaints or issues in an efficient and professional manner.
• Maintain accurate customer records and service history within the CRM system.
• Support the sales team by preparing quotations, proposals, and necessary documentation.
• Prepare Purchase Requisitions (PR) and Sales Orders (SO), and coordinate delivery arrangements.
• Organize installation and p...