Customer Service Executive

Cogent Holdings Pte Ltd and its subsidiaries started providing point-to-point cargo transportation with a small fleet of trucks in the 1960s. Today it has grown into one of Singapore's leading logistics management service providers and a highly regarded company with a broad-based clientele that ranges from large local companies to multinational companies. The Customer Service Executive will be responsible to process shipping documentation and billing to customers.

• Lead a team of customer service staff to process order requests from customers
• Engage with customers to resolve feedback to ensure high level of customer satisfaction
• Perform monthly billing to customers
• Handle customers' billing queries
• Monitor and forecast inventory movement
• Liaise with customers on inventory and other administrative and customer service duties
• Liaise with internal departments, vendors ...