Found Description
Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly, handle and resolve customer inquiries, complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders and requests
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Manage administration
- Support, communicate and coordinate with Sales team and internal departments
- Min GCE ‘N’ or ‘O’ Level or equivalent
- Bilingual in English and Mandarin to interact with Mandarin speaking customers
- Experience in sales support / customer service would be an added advantage
- Knowledge of customer service principles a...
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