Customer Service Executive

Come join an appliance company that is on its exciting journey to lead in the premium luxury space. Your key role is to coordinate end-to-end customer service operations by ensuring the accuracy of sales orders and delivery information, meeting key performance indicators, and engaging in cross-functional collaboration. This role supports the sales and customer experience teams while effectively managing complex customer issues to deliver a seamless and professional customer experience that ultimately increases market share and revenue growth.

• Customer Service and Sales Enquiries: Respond to customer enquiries, assist in preparing quotations, process sales orders, ensure timely follow-ups and first-time delivery.
• Sales Operations: Coordinate order fulfillment, monitor delivery status, and liaise with warehouse and logistics providers to ensure on-time delivery.
• Sales Administration: Maintain accurate r...