Customer Service Executive

Customer Service Executive

Singapore

Office‑based for the first 6 months, then hybrid.

• Quickly resolve customer queries by phone and email.
• Provide accurate and complete information to customers by following the right methods/tools.
• Manage and resolve customer complaints.
• Handle partner escalations.
• Willing to go the extra mile to help customers.
• General administration, reporting and special projects.
• Build sustainable relationships of trust through open and interactive communication.

• Minimum Diploma holder.
• Minimum 2 years’ experience working in a call centre, handling inbound calls and emails.
• Prior experience working in a call centre environment and willingness to work on Australian working hour shifts.
• Ability to multitask effectively while de...