Customer Service Executive - New Delhi

About the Role:
Are you passionate about delivering exceptional customer service and communicating confidently in English? Join our growing team supporting a leading global e-commerce brand, where you'll interact with customers through voice calls, email, and live chat while providing outstanding service and creating a seamless customer experience.
We're looking for individuals who enjoy solving problems, have excellent communication skills, and are comfortable working in a dynamic, customer-focused environment.

Key Responsibilities

• Handle customer inquiries via voice calls, email, and live chat in a professional and timely manner.
  
• Assist customers with order status, delivery updates, returns, refunds, product information, and account-related inquiries.
  
• Resolve customer concerns by identifying the appropriate solution while following company policies and procedures.
  
• Accurately ...