Customer service executive

Job description

Job Title : Customer Support Executive (Voice / Blended

)
Departmen t: Customer Success, Service & Operatio
ns Employment Typ e: Full-Time, Permane
nt Role Categor y: Voice / Blend

ed
Job Descript
ion Roles & Responsibilit
ies Handle customer queries throu gh phone calls, emails, and c hat channe
ls. Provide timely and accurate solutions to customer concerns and issu
es. Deliv er excellent customer serv ice by actively listening and understanding customer nee
ds. Maintain a professional and empathetic approach while interacting with custome
rs. Ensu re quick resolut ion of issues with a focus on customer satisfacti
on. Meet key performance metrics such
as: Average Handling Time (A
HT)First Call Resolution (F
CR)Customer Satisfaction (CS

AT)