Customer service executive

Job description
Job Title: Customer Support Executive (Voice / Blended
)
Department: Customer Success, Service & Operatio
ns Employment Type: Full-Time, Permane
nt Role Category: Voice / Blend
ed
Job Descript
ion Roles & Responsibilit
- ies Handle customer queries through phone calls, emails, and chat channe
- ls. Provide timely and accurate solutions to customer concerns and issu
- es. Deliver excellent customer service by actively listening and understanding customer nee
- ds. Maintain a professional and empathetic approach while interacting with custome
- rs. Ensure quick resolution of issues with a focus on customer satisfacti
- on. Meet key performance metrics such
- as: Average Handling Time (A
- HT)First Call Resolution (F
- CR)Customer Satisfaction (CS
AT)