Found Description
Key Responsibilities
- Serve as the first point of contact for customer enquiries across phone, email, chat, and digital communication channels
- Deliver prompt, accurate, and professional responses that consistently meet and exceed customer expectations
- Log, manage, and resolve customer issues efficiently while maintaining the highest standards of service quality
- Process transactions, bookings, and service requests accurately and in a timely manner
- Follow up proactively with customers to confirm resolution, ensure satisfaction, and build lasting positive relationships
- Escalate complex or sensitive issues to the relevant departments with clear context and appropriate urgency
- Maintain accurate and up-to-date CRM records, customer interaction logs, and service documentation
- Support service recovery efforts by identifying root causes of recurring issues and recommending practical improvements
- Collect and co...
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