Customer Service Executive (Mandarin Speaking)

Responsibilities

• Answering customers through emails, Whatsapp, Facebook and tickets on a daily basis.
• Supporting 2 countries: Malaysia and Singapore.
• Passing leads to the sales team when a customer is ordering a lot or asking for a custom job.
• Collaborating with other departments regarding complaints through our complaints dashboard that will have to be correctly completed to ensure a smooth understanding of the issue for the other departments.
• Identifying and relaying recurrent issues to find a long‑term solution and avoid those issues to happen again.

Qualifications

• Fresh graduates are welcome to apply.
  • We will provide training.
• Knowledge of customer service principles and practices.
• 100% customer oriented while following our processes.
• Excellent command of spoken and written English.
• Proficient in Mandarin to effectively...