Found Description
Customer Service Executive (Malaysia) - February Intake
MOVA |
MOVA | Posted Feb 16
Full-time
Negotiable
Unknown
Role Overview
The Customer Care Executive is responsible for delivering high-quality customer support and ensuring a positive customer experience across all touchpoints. This role focuses on resolving issues efficiently, supporting product and service usage, and maintaining strong customer relationships through effective communication and systematic follow‑ups.
Key Responsibilities
- Customer Support & Issue Resolution
- Handle customer enquiries via phone, WhatsApp, email, live chat, and in‑person channels when required.
- Provide accurate information regarding products, services, promotions, and processes.
- Respond promptly and professionally to customer complaints, enquiries, and requests.
- Troubleshoot basic service or technical issues and escalated c...
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