Found Description
Act as the primary point of contact for customers addressing inquiries and resolving issues with a focus on customer satisfaction.
Gather and analyze customer feedback to identify trends and suggest improvements to products and services.
Utilize CRM software to document interactions and ensure timely follow-up on customer concerns.
Provide timely and accurate information regarding products, services and promotions to enhance customer knowledge.
Qualifications
- Bachelor's degree in Business Administration, Communication, or a related field, enhancing problem-solving capabilities.
- Minimum of 2 years of experience in customer service or a related field, providing a solid foundation in service delivery.
- Proficiency in customer relationship management (CRM) software, ensuring efficient tracking and management of customer interactions.
- Fluency in English, with additional language (arabic) skills preferred to cater to a...