Found Description
Responsibilities
- Download and treat daily booking requests, to be sent to customers within the next period.
- Handle all customers’ demands to ensure all requests are promptly attended.
- System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other information are accurate in internal systems.
- Maintain good communication with other teams, such as Documentation and Sales Teams.
- Booking amendments and maintenance.
- File customers’ particularities to ensure consistency of the service.
- Follow up bookings from regular / BID customers to ensure they come within the expected timeframe.
- Phone attendance providing excellent customer experience, acting on the extra mile when required.
- Assist customers with problem solving and liaise with internal departments to resolve customer grievances.
Requirements
- Bachelor’s degree in business, Logistic...