Customer Service Executive - Airfreight Export (Aerospace)

Our client is a world-class supply chain solutions provider, serving large and medium-sized national and multinational companies across the globe. As an industry leader, they offer complete supply chain design and implementation in contract logistics and freight management—either as standalone services or in combination.

• Customer Engagement: Answer all incoming calls promptly and courteously. Respond to customer export enquiries in a timely manner, providing clear guidance on routing, documentation, and regulatory requirements.
• Regulatory & Commodity Knowledge: Apply expert knowledge of aerospace cargo commodities in strict accordance with IATA Dangerous Goods Regulations (DGR), export control laws, and special handling protocols for sensitive aviation assets.
• Export Shipment Coordination: Manage all air export shipments from origin to uplift, coordinating with multiple internal stakeholders (war...