Found Description
Key Responsibilities
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively escalated query trends, potential issues and recurring service failures to team lead/manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service requests and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an adva...
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