Customer Service Exec

• US MNC in Tuas area
• 5 days work week
• 1 year contract with full benefits
• Salary: $4500 - $5500 per month

Responsibilities

• Track and review all incoming orders, ensuring that all technical and commercial details are correct for order processing.
• Process all orders timely and accurately into the ERP system.
• Coordinate with all internal and external stakeholders to ensure the smooth execution of orders.
• Expedite orders to meet customers requirements.
• Acknowledge customers orders timely and ensure a high level of responsiveness to customers requests.
• Review all backlog orders on hand and proactively escalate potential late orders to stakeholders/higher management to mitigate risks on late deliveries or non-performance.
• Forecast all backlog orders and ensure monthly forecast targets are met.
• Respond to al...