Customer Service Excellence Representative - UAE National only

Job Summary

GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative UAE National only passionate about delivering excellent patient care and thriving in a dynamic healthcare setting to join our team. The ideal candidate will serve as the first point of contact for patients providing exceptional service through phone, email and other communication channels. This role requires strong interpersonal skills, a patient-centered approach and the ability to handle inquiries efficiently in a fast-paced healthcare environment.

Key Responsibilities

• Respond promptly and professionally to patient inquiries via phone, email and other channels.
• Provide accurate information about clinic services, appointments and care protocols.

Appointment Coordination

• Schedule, reschedule and confirm patient appointments in coordination with clinic operations.
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