Customer Service Excellence Representative

Position Summary

As a customer service representative, you will assist and handle our diverse customers, suppliers, employees, and tenants with all their needs and requests throughout the various stages of their stay at our new global headquarters in Basel.

Responsibilities

• Interaction with customers, suppliers, crews, subtenants, and employees of Jet Aviation Basel by assisting them with all upcoming requests.
• Serve as the first point of contact and courteous host at the reception desk, and take excellent care of our guests in the exclusive lounge area and the meeting rooms.
• Handle smaller transportation requests of customers and crews on the Basel platform.
• Assist customers with arrangements for hotels, transportation, immigration, and other services as per individual requests.
• Process requests via email and telephone in German and English, and enter relevant data into our various operation software.