Customer Service & Escalation Manager (Cartago City)

Overview:
We are seeking a highly motivated individual to join our team as a Customer service & Escalation manager.
In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation.
You will handle escalated customer/partner issues and complex support scenarios, engaging directly with customers to identify and resolve complex technical challenges and drive end-to-end problem resolution while upholding core values of empathy, passion, and integrity.
This position offers the opportunity to make a significant impact on customer satisfaction and operational efficiency within our support organization.
**Accelerating Progress.
Securing Futures.
**
At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today's complex technology landscape.
Our services provide unparalleled value and impact to our clients ac...