Found Description
Responsibilities
- Manage customer inquiries and provide timely, accurate information in English.
- Handle order processing and ensure smooth coordination between departments.
- Monitor and track shipments to ensure on-time delivery.
- SAP Knowledge will be compulsory
- Resolve customer complaints and issues by collaborating with relevant teams.
- Maintain accurate customer records and update databases as needed.
- Prepare reports and provide updates to management on customer service activities.
- Support cross-functional teams in improving customer service processes.
- Provide proactive communication to customers regarding order status and other relevant updates.
Qualifications
- Proficiency in English, both written and spoken, to effectively communicate with customers.
- Strong organizational skills and attention to detail for managing multiple tasks.
- Pr...