Customer Service Engineer

JOB OBJECTIVES / SUMMARY

• SEA service support for company product with new machine installation, service/repair and maintain machines performance.
• Machine installations, buyoff and co-ordinate customer support request.
• Machines buyoff ensuring that acceptance is successfully completed in a timely manner.
• Provide customer basic training.
• Flexible for non-standard hours (nights, weekends, rotating schedules) common in 24/7 industries (semiconductor manufacturing).

MAIN DUTIES AND RESPONSIBILITIES

• Give technical support to customers and maintain a close technical relationship.
• Adhere to quality systems, policies and procedures.
• Communicate to HQ and to customers on time.
• Meet our working quality and annual job targets. Give technical support to defined customers and maintain a close technical relationship.
• Adhere to q...