Customer Service Engineer

Giesecke+Devrient

Hong Kong, Hong Kong, Hong Kong Permanent July 08, 2026

Found Description

Responsibilities:

Be responsible for banknote processing systems’ installation

Provide service maintenance and after sales services for banknote processing systems

Handle inquires and complaints from customers

Provide support on new product launch, demo and product presentation

Be responsible for service documentations (service report and spare parts transaction)

Spare parts inventory management and control

Manage and implement preventive and corrective maintenance program to ensure the banknote processing systems in customer sites are in good condition.

Conduct fault analysis and formulate maintenance and improvement plan

Compile management report and purpose recommendations for service enhancement

Audit and facilitate the implementation of service support to compile with safety requirement

Perform any ad hoc projects as required from time to time; and undertake functions and respon...

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