Customer Service Coordinator

Location: Mumbai Department: Customer Service Make Every Customer Feel Valued — And Every Interaction Count We’re looking for a customer-centric professional who delivers exceptional service while confidently identifying opportunities to support business growth. This role blends empathy, ownership, and problem-solving with a strong commercial mindset — ensuring every interaction creates value for both the customer and the business. About the Role You will be a key point of contact for customers, providing timely, accurate, and personalised support across multiple channels. You’ll take full ownership of customer queries, working collaboratively with internal teams to deliver seamless resolutions. Alongside service excellence, you will respond to inbound enquiries, follow up on opportunities, and convert interest into long-term customer relationships through consultative selling and strong product knowledge. Key Responsibilities Deliver outstanding customer support across email, phone, l...