Customer Service Consultant

Customer Service Consultant (Near-shore)

is accountable for providing customer service excellence to existing AccessPay salary packaging customers in handling general enquiries. Measured by customer feedback and internal reviews, it provides for quality support within agreed service levels and time frames. A critical link between AccessPay and our customers, the Service Centre is vital in driving customer satisfaction and business goals, with team members servicing over 100,000 customers.

Responsibilities

• Providing timely, accurate and high-quality customer service to customers, via phone and email.
• Providing resolution to all generalqueries and account management information on services.
• Creating a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
• Ensuring accurate information is recorded within our customer relationsh...