Customer Service Consultant

Customer Service Consultant

Build relationships with our clients in order to service and retain clients using a variety of communication methods with the primary method being phone. They also identify opportunities to cross sell products.

Duties & Responsibilities

• Proactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes.
• Identifies cross selling opportunities while servicing the client using tailored approaches.
• Provides professional, effective courteous service using customer service techniques and solid judgement.

Desired Competencies & Skills

• Proven effective customer service skills.
• Excellent verbal and written communication skills with ability to speak in a calm, concise and empathetic manner.
• Proficient in ability to use multiple computer systems with ability to multi-task. ...