Customer Service Consultant

Description

At Laminex, our people often say it’s the team around them that makes the difference with approachable leaders, genuine support and a culture where everyone pitches in.This isn’t a big, anonymous contact centre. It’s a close-knit team where people know each other by name, leaders are accessible, and your contribution is noticed.If you enjoy helping customers, solving problems and being part of a team that backs each other, this could be a great fit.About the roleAs a Customer Service Consultant, you'll be the voice of Laminex, helping customers across Australia with orders, product enquiries, deliveries and general support.You'll work closely with customers, sales teams and operational teams to ensure every interaction is a positive one.Your day may include:

Responding to customer enquiries via phone, email and web chat

Processing customer orders accurately and efficiently

Tracking deliveries and providing updates

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