Customer Service / Call Center Agent

About the job Customer Service / Call Center Agent

We are looking for dedicated and customer-focused Contact Center Agents to join our growing team. The role will primarily involve handling customer inquiries via chat, email, and other non-voice platforms. A background in voice support and 2 years of BPO experience is a strong advantage. This is an on-site position ideal for those who thrive in a collaborative and fast-paced environment.

Key Responsibilities

• Assist customers with product/service questions, troubleshooting, order updates, and general concerns.
• Document customer interactions and update internal systems with accurate information. Escalate unresolved issues to appropriate departments or supervisors as needed.
• Meet individual and team performance metrics such as response time, resolution rate, customer satisfaction, etc.
• Adhere to internal processes, service guidelines, and quality standards.

Qual...