Customer Service Bank Representatives (JT)

We welcome customer service staff working in Banks, financial institutions, Money Changers, Remittance front line office to apply for this role if you have experience in handling Cash.

• Attend to walk-in customers
• Handle over-the-counter transactions including cash deposits and withdrawals accurately
• Assist in customer's enquiries and ensure Bank's service delivery standards are met in achieving total customer satisfaction.
• Prospect banking products and services to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction – customer wait time, problem resolution and customer feedback / escalation / complaint
• Ability to understand issues and appropriately elevate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contribute to self and team effort by accomplishing related results

<...