Customer Service Associate

The Customer Service Associate will provide a professional and friendly reception service for all client customers phoning the switchboard line. This client dedicated role is supporting our colleagues in the US, so the work schedule would be from Monday to Friday, 8AM EST to 5PM EST.

Essential Functions

• Answer the multi‑line phone promptly, professionally and with a friendly voice. Route calls to the appropriate contact in line with agreed procedures.
• Ensure all office communications via email are routed to the appropriate person(s) in a timely manner.
• Client audit support.
• Provide administrative support to the office as delegated by the Manager.
• Provide overflow support as required for the medical information services taking detailed messages as delegated by the Manager.

Quality Assurance

• Maintaining a good level of quality in all aspects of the job.
• Independently ensuring that tasks ar...