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Customer Service Associate

DP World

manila, metro manila, Philippines Full-time June 14, 2026

Found Description

The person is responsible to handle client coordination, documentation of government requirements and monitoring of shipments.

Key Accountabilities

  • Booking management, handling, monitoring, and updating to customer.
  • Handling of day‑to‑day bookings (import/export/customs clearance, local transfers, domestic/inter‑island and triangular), updates, and monitoring of shipments from point of departure until arrival at destination.
  • Monitors the execution of shipments.
  • Coordinate to DP World vendors (carriers, co‑loaders, brokers, trucking team).
  • Monitor on time return of containers (empty) for import.
  • On time sending of pre alerts
  • Filling of manifest (inbound shipments)

Qualifications, Skills and Experience s

  • Bachelor’s degree in Custom Administration or Logistics
  • With experience as customer service assistant/ staff in any freight forwarding company
  • Kno...

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