Customer Service Associate - Level 1

Overview

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Job Description

Provides advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound).

Responsibilities

• Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
• Follow the company’s internal regulations, policies as well as the service’s work instructions and processes
• Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
• Achieve the individual and service key performance indicators
• Strive to continuously develop a...