Customer Service Associate Iii - Integon (Tijuana)

The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.

• Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
• Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
• Be the first contact after a policy is sold, identify risks, and ask the right questions.
• Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem‑solving skills.
• Handle health policy requests such as policy questions, cancellations, updating profiles, billing adjustments, and refunds.
• Check policy details to underst...